PARTIES: The Commercial Company, APR SH.P.K. - General Road Assistance (hereinafter APR) and the contracting party with the details as stated in the first part of this contract (hereinafter the Client), have agreed as follows:

Article 1
Subject
Roadside Assistance Coverage

1. The Client is subscribed with the vehicle for personal use (non-commercial), up to 3.5 tons.
2. In the package “APR Europe”, valid in the territory of Kosovo, Albania, North Macedonia, Montenegro and Serbia (hereinafter base countries), as well as all EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden, as well as countries such as Great Britain, Switzerland, Norway, Liechtenstein, Andorra, Monaco, San Marino, Vatican, Bosnia and Herzegovina and Turkey (European part) (hereinafter European countries),
this package includes:
2.1 Assistance starting from minor defects such as vehicle start-up in case of battery failure (jump-start assistance with cables).
2.2 Assistance in tire replacement or any minor defect that can be repaired on-site (where spare parts such as tires or other materials are covered by the Client).
2.3 Assistance in case of vehicle accident.
3. In case the above-mentioned defects or other defects cannot be repaired, the vehicle will be transported from other locations to the Republic of Kosovo or within Kosovo territory, to the first location requested by the Client, including passenger transportation.
(This paragraph applies only to base countries).
4. If due to technical conditions or other reasons passenger transportation according to paragraph 3 cannot be provided, APR covers taxi or bus service expenses up to 200 (two hundred) EUR including VAT.
(This paragraph applies only to base countries).
5. APR undertakes to provide unlimited assistance services (for base countries) and 2 (two) assistances (for European countries) for these services, and the Client has the right to request them only for the vehicle included in this contract.

Article 2
Vehicle Repair or Repatriation
(This article applies only to European countries).

1. If the vehicle cannot be repaired on-site, APR sends the passengers and vehicle to the nearest service center for repair.
2. If the assistance is performed at night or the service centers are closed, APR covers parking expenses up to 100 (one hundred) EUR for the vehicle.
3. If the cost of vehicle repair is up to 1000 (one thousand) EUR, APR covers 50% of the invoice amount, while the remaining amount and any amount exceeding 1000 EUR is covered by the Client (only the repair service is covered, not replaced parts).
4. If the repair and replacement parts cost exceeds 1000 (one thousand) EUR, the Client decides whether to repair the vehicle or return it to Kosovo. For returning the vehicle to Kosovo, APR covers transportation expenses up to 1000 (one thousand) EUR, while the remaining amount is covered by the Client.
5. APR organizes vehicle transportation and the return is completed within 21 days.
6. The Client supports APR with the necessary documents for returning the vehicle to Kosovo.

Article 3
Time of Service Delivery

1. APR is obliged, from the moment the assistance request is accepted, to provide assistance within 60 (sixty) minutes inside Kosovo territory, and no more than 3 (three) hours outside Kosovo territory under normal weather and road conditions.
2. It shall not be considered a breach of contract when fulfillment becomes impossible due to events for which APR is not responsible, including but not limited to: force majeure (vis major), riots, terrorist attacks, strikes, etc.

Article 4
Rights and Obligations

1. The Client has the right to request services described in Article 1 of this Contract, and APR is obliged to provide those services 24/7 in accordance with the terms of this Contract.
2. The Client has the right to hotel expense coverage up to 150 (one hundred fifty) EUR when the vehicle cannot be repaired during the same day or the assistance was provided outside the service center working hours, and may choose one of the following services:
2.1 Taxi service expense coverage up to 100 (one hundred) EUR including VAT.
2.2 “Rent a Car” expense coverage up to 150 (one hundred fifty) EUR including VAT.
2.3 Airplane or train ticket expense coverage up to 150 (one hundred fifty) EUR including VAT.
(Paragraph 2 applies only to European countries)
3. The Client has the right, in case of vehicle sale, to transfer the subscription to another vehicle only once per year, against APR administrative fees. In this case, the contract resumes after completion of 100 (one hundred) kilometers from the moment of notification and remains valid until expiration.
4. APR is not obliged to provide the services under point 1 of this Contract if the Client requests vehicle transportation to a second location for the same defect after already selecting the first location, or from one service point to another, or if the Client does not use the vehicle according to its intended purpose, or if the driver intentionally caused the damage or created the need for assistance (e.g. mountain racing, intentionally driving into mud or snow, lost keys, or damages caused by negligence etc.).
5. APR is not obliged to provide services not included in this contract or when the vehicle has gone off-road (fallen into a ravine or similar), and recovery cannot be performed with a tow truck but requires a special crane.
6. APR has the right, in case of a roadside assistance request, to verify the condition of the vehicle to ensure that the request is justified and in accordance with the contract.

Article 5
Method of Expense Payment

Passenger expense coverage is paid directly by APR or prepaid by the Client and reimbursed by APR according to the contract conditions, based on valid invoices submitted by the Client.

Article 6
Privacy

APR processes the data submitted by the Client in accordance with the law covering personal data protection.

Article 7
Responsibility for Items

APR bears no responsibility for illegal goods or items that may be found inside the vehicle during transportation. Responsibility belongs to the owner or driver of the vehicle.

Article 8
Disputes

1. The Client has the right to file a complaint with APR if services are not provided according to the contract.
2. Any disputes that may arise during the implementation of this contract shall first be resolved through discussion and mutual understanding. If no agreement is reached, the parties have the right to address the competent courts of the Republic of Kosovo.
3. By signing this contract, the parties agree that all matters arising in connection with this contract shall be governed by the laws of the Republic of Kosovo.

Article 9
Termination of Contract and Penalty

1. Termination of Contract: APR has the right to terminate this contract if the Client deceives APR regarding the realization of services (e.g. providing false information, hiding important factors, or other actions that violate the trust of the contract).
Also, if the vehicle is used for commercial purposes, such as Rent a Car vehicles, delivery vehicles, taxis, vans, pick-up vehicles or similar vehicles (regardless of whether registered privately or commercially), since APR offers other packages for such vehicles.
2. Penalty: If the Client violates this article and APR terminates the contract for this reason, the Client is obliged to pay compensation of 1000 (one thousand) EUR for misuse of the service.

Article 10
Entry Into Force

1. The Client declares that all provided data is accurate and complete, and accepts that it may be processed by the company for subscription and renewal purposes. The Client also declares that all contract conditions for subscription in this package are understood and no objections exist.
2. By signing this contract, the parties agree that this contract enters into force after the Client has driven at least 100 (one hundred) kilometers with the same vehicle after the subscription moment, according to the mileage declared by the Client at the time of subscription.
(This condition does not apply when renewal is made within 5 (five) days from the previous subscription).
3. The contract remains valid for a period of 365 (three hundred sixty-five) days from the date it enters into force, according to the above conditions.